Terms & Policies
1. Booking policy
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Advance booking is required for all activities
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Non-participating guests are welcome but are subject to a fee of £5 per person.
2. Food policy
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Outside hot food is not permitted on the premises
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Clay & Glaze Ltd is not liable for any issue resulting from consumption of outside food.
3. Collection, Delivery & Disposal
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Items must be collected in person or scheduled of delivery before the designated disposal date; unclaimed items may be disposed of without notice.
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Customers requesting delivery must email Clay & Glaze and provide a valid Royal Mail postage label (please confirm item weight with us before purchasing).
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Delivery packaging incurs additional charge for the box and materials, along with £2 administration fee for handling and dispatch.
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Clay & Glaze is not responsible for any loss or damage occurring during delivery.
4. Children & supervision
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Parents/guardians are responsible for supervising children in their care of all times.
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Children must not touch or damage bisque items on display; any damage may be chargeable.
5. Restricted access areas
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Guests must request staff permission before entering kitchen or toilet areas for health and safety reasons.
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Children under 16 must be accompanied by an adult when using these facilities.
Acknowledgement
By participating in activities at Clay & Glaze, I confirm that I have read, understood, and agree to abide by the above terms and conditions. I accept responsibility for any children(s) under my supervision while on the premises.