Inspection & Care of Your Handmade Ceramics
Thank you for choosing Clay & Glaze. Each piece you create with us is a unique work of art,
crafted with care and attention. To ensure you enjoy your ceramics for years to come, please
take note of the following guidelines:
Inspection of Your Ceramics
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Check Before You Leave: When collecting your items from our studio, please inspect
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each piece carefully before leaving. If you notice any issues, let our team know
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immediately—we’re here to help.
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Check Upon Delivery: If your items are delivered, inspect them as soon as they arrive.
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Should you find any faults, contact us within 7 days so we can assist you in filing a claim
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with Royal Mail under their compensation policy.
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Handmade Beauty: Every piece is individually crafted, so slight variations and minor
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imperfections are part of its charm—not flaws.
​Caring for Your Ceramics
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Handle with Love: Your ceramics are handmade and deserve gentle care.
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Avoid Dishwashers & Microwaves: These can damage delicate materials and finishes.
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Hand wash only for best results.
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Pre-Warm for Hot Drinks: When using mugs for tea or coffee, pre-warm with warm water to prevent crazing (fine cracks in the glaze) caused by sudden temperature changes.
Please Note
Once items leave our studio, we cannot offer compensation for issues discovered later. For
delivered items, we cannot accept responsibility for damage during transit, but we’ll support you
in making a claim if reported within 7 days.
Thank you for supporting handmade craft and caring for your unique creations. If you have any
questions, our team is always happy to help!